CUFC Communications Policy
CUFC and its staff and volunteers shall use contact information provided by adult players and by parents/guardians of youth players. Parent permission should initially be obtained to contact a youth directly if the youth’s contact information was not originally provided (i.e. at the point of registration). Contact details are not to be shared beyond the coaching staff, without that parent’s or adult player’s permission. Please see the CUFC Confidentiality Policy for more information.
CUFC Social Media sites are used to post information ONLY are are NOT monitored regularly.
Enquiries requiring a response are to be made by phone and e-mail. This is the most efficient means of handling enquiries.
CUFC will always strive to respond to enquiries within a reasonable time frame. Enquiries will generally be answered between 9:00 am and 1:00 pm from Monday to Friday, with the exception of holidays and Club events.
Internal communications between Club staff, Board members and volunteers should be responded to within 48 hours.
While texting is increasingly used as an informal means to communicate, it is generally not to be used for Club business. Text is appropriate to inform a coach of a last-minute absence or to obtain correct details about a game or practice time and location, unless otherwise directed by the coach. It may also be appropriate as quick communication between Club staff, but should be agreed upon beforehand.
Written notes are not an appropriate means of communication with CUFC staff and volunteers, as notes can easily be missed and an issue may not be dealt with as needed. This makes it difficult to respond efficiently.
CUFC will use our website, www.chestermereunited.com, as our main method of communicating with our members. We will also e-mail parents and players with any pertinent information, including program details and registration dates, evaluation details, upcoming events and deadlines, Club news, topics of interest, etc.
Coaching staff will e-mail parents and players with team-related information, including practice and game times and locations, and details pertaining to the team and its activities. They may also send Club-related information that they wish to highlight for team members. Many teams also use sports-team communication platforms, like Teamer or TeamSnap, to centralize team communications.
CUFC will use Club social media accounts to promote and celebrate the Club. Social media will be utilized to engage the surrounding community with information on CUFC programs, its members, teams, and soccer in general.
Please see the CUFC Social Media Policy for more information.
All communication should be respectful and free of profanities and vulgar or offensive language. Avoid any language that is or could be interpreted as being racist, sexist, derogatory, threatening, abusive or sexualized in tone.
CUFC requires a 24-hour “Cooling-off Period” before taking up a question or concern with coaches, managers or the Club. This provides an opportunity to remove emotion from an issue and resolve it in a calm manner. Team members and officials are not required to deal with angry or upset individuals and will ask that you wait the 24 hours before bringing up your concern. Coaching staff will also respect the 24-hour rule before taking up a question or concern with parents, other coaches or the Club.
Coaches should advise children to tell an adult they trust if this ever happens to them.